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Dear Golden Oak Medicine Family,

We hope this message finds you well. Please note the following updates:


Weekend Physician Communication: If you need to speak with a physician over the weekend, please call or text the office like at 828-515-1164 and leave a message. Portal messages are not considered urgent and may not be answered until the following week.


Emergency Situations: If you are experiencing a medical emergency, please call 911 immediately. Do not wait for a response from our office. But please leave a message and let us know where you are so that we can connect with the emergency room. 


Dr. Sharafsaleh ("Dr. G")'s New Certification: We are excited to announce that Dr. Sharafsaleh is now board-certified in Lifestyle Medicine! If you’re interested in learning more or discussing how this can benefit you, please don’t hesitate to reach out.


Join Our Facebook Community: We are thrilled to announce the launch of our Golden Oak Medicine Facebook page! It’s a place for our community to connect, share experiences, and support one another. Some of our followers have even started referring to each other as “Oakers”—and we think it’s a lovely term! Consider joining us, and become part of the growing Golden Oak family online. https://www.facebook.com/share/g/1AjbFoxNPd/?mibextid=wwXIfr


Thank You: We want to extend a heartfelt thank you for your continued support. It is truly our pleasure to care for you, and we are grateful to be part of your health and wellness journey.


With appreciation,

Dr. G, Dr. Blaney Marshall, Tiffany, Stephanie, Zarah, and Greta



Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

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Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

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Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

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